This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from Nhozo.
1. Shipping Options and Costs
We offer several shipping options to meet your needs. The available shipping options and associated costs will be displayed at checkout. Shipping costs are calculated based on the following factors:
We may offer free shipping promotions for orders that meet certain criteria, such as a minimum purchase amount. Details of any free shipping promotions will be clearly displayed on our website.
2. Shipping Destinations
We currently ship to addresses within [List of countries or regions]. Please note that shipping to certain remote or restricted areas may not be available.
3. Processing Time
Orders are typically processed within 1-2 business days of receipt. Processing time may vary depending on product availability and order volume. You will receive a notification once your order has been processed and is ready for shipment.
4. Shipping Time
Shipping time refers to the estimated time it takes for your order to be delivered after it has been shipped. Shipping times vary depending on the selected shipping method and the shipping destination. Estimated shipping times will be provided at checkout.
Please note that shipping times are estimates and are not guaranteed. Actual delivery times may vary due to factors beyond our control, such as weather conditions, carrier delays, and customs processing.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to track the status of your shipment on the carrier’s website.
6. Shipping Carriers
We use reputable shipping carriers to ensure the safe and reliable delivery of your orders. Our primary shipping carriers include [List of shipping carriers].
7. Delivery Issues
If you experience any issues with the delivery of your order, such as delays, damages, or lost packages, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.
Please note that we are not responsible for delays or damages caused by the shipping carrier. However, we will assist you in filing a claim with the carrier if necessary.
8. Customs and Import Duties
For international orders, you may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping costs.
We are not responsible for any delays caused by customs processing. Please contact your local customs office for more information about customs duties and import fees.
9. Address Accuracy
It is your responsibility to provide accurate and complete shipping information, including the recipient’s name, address, and phone number. We are not responsible for delays or misdeliveries caused by inaccurate or incomplete shipping information.
10. Contact Information
If you have any questions about our Shipping Policy, please contact us at the email address provided on our Contact page.
